Shipping policy
Last Updated: June 24, 2026
At Norah Home, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
All orders are processed within:
1–3 business days
after payment confirmation.
During high-demand periods, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
2. Shipping Times
Delivery times vary depending on your location.
Estimated delivery times:
🌎 International Orders:
7–20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:
- Customs processing
- Shipping carrier delays
- Weather conditions
- Incorrect shipping information
- High-volume periods
Norah Home is not responsible for delays caused by factors outside our control.
3. Shipping Costs
Shipping fees will be calculated and displayed at checkout.
From time to time, Norah Home may offer:
- Free shipping promotions
- Limited-time shipping discounts
- Special delivery offers
Any available promotions will be shown on our website.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking details.
Please allow 24–72 hours for tracking information to update after shipment.
If you have not received tracking information after the processing period, please contact us.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect information is provided, please contact us as soon as possible.
Norah Home cannot guarantee changes after an order has been processed.
6. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with family members, neighbors, or your building reception.
- Contact your local delivery provider.
- Contact us for assistance.
Norah Home will work with you to investigate the issue, but we are not responsible for packages confirmed as delivered by the carrier.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos/videos of the issue
- Description of the problem
Our team will review your request and assist you.
Norah Home
Small Upgrades. Effortless Living.